Terms & Conditions
Appointments & Bookings
A valid credit/debit card may be required to secure your booking.
By booking an appointment, you agree to abide by these Terms & Conditions.
Sundays & Public Holidays
All prices are subject to a 20% surcharge on Sundays and Public Holidays. Promotions and discounts do not apply to appointments on Sundays and Public Holidays.
A 50% deposit is required at the time of booking.
If a deposit is not made within 24 hours of booking, the appointment will be forfeited.
Cancellation Policy
We require a minimum of 48 hours’ notice for any rescheduling or cancellation.
Cancellations made with less than 48 hours’ notice will incur a 50% cancellation fee.
No-shows will be charged 100% of the appointment fee.
Repeat cancellations may result in full pre-payment being required for future bookings.
Late Arrivals
If you arrive late to your appointment, your treatment time may be reduced accordingly.
If you are more than 30 minutes late, we may not be able to proceed with your treatment and the full fee may still apply.
Deposits
A 50% deposit is required at the time of booking to secure your appointment.
This deposit is non-refundable.
If you need to reschedule, your deposit will stay on your profile for a future booking, provided at least 48 hours’ notice is given.
Cancellations, no-shows, or reschedule requests made within 48 hours of your appointment will result in forfeiture of the deposit.
The remaining balance is due on the day of your appointment.
Consultations & Treatment Suitability
A thorough consultation is required prior to any new treatment to assess suitability and medical history.
We reserve the right to decline or postpone treatment if we believe it is not in your best interest or may cause harm.
Results vary between individuals. We make no guarantee of specific outcomes from any treatment.
Medical Conditions & Medications
It is your responsibility to disclose any medical conditions, medications, allergies, or changes in your health prior to each treatment.
Failure to do so may result in adverse reactions, for which we will not be held liable.
Payment & Pricing
Payment is required in full at the time of your appointment.
Prices are subject to change without prior notice.
Refunds & Returns
We do not offer refunds on services rendered.
Refunds or exchanges on skincare products are only available if the product is faulty or has caused a documented reaction.
Proof of purchase is required for all product returns.
Minors
Clients under the age of 18 must have written consent from a parent or guardian.
Some treatments are not suitable for minors. Please consult with us prior to booking.
Personal Conduct
We maintain a safe and respectful environment for all clients and staff.
Any abusive, inappropriate, or aggressive behaviour will result in refusal of service and potential banning from the clinic.
Privacy
Your personal and medical information is kept confidential in accordance with Australian Privacy Laws.
We do not share your data with third parties without your consent
Discounts
Discounts are used at the discretion of management.
Discounts cannot be used on promotional prices or packages.
SKIN SUITE MEMBERSHIPS
Minimum Commitment
All memberships require a minimum 3-month commitment from the date of sign up.
Memberships are billed monthly and cannot be cancelled within the initial 3-month period.
Payment
Monthly payments are processed via the payment method provided at the time of sign up.
Payments are taken on the same date each month.
It is the client’s responsibility to ensure payment details remain up-to-date.
Failed or declined payments may result in the suspension of membership benefits until resolved.
Appointment Scheduling
Members are responsible for booking their treatments each month.
It is recommended to book appointments in advance to secure preferred times.
Appointments are subject to availability.
Cancellation & Rescheduling Policy
Our standard clinic cancellation policy applies: please provide at least 48 hours notice to reschedule or cancel.
Late cancellations or no-shows may result in the forfeiture of that month’s treatment.
Treatment Inclusions
Treatments included in the membership are non-transferable and must be used within each monthly cycle.
Unused treatments do not roll over to the following month.
Membership benefits cannot be exchanged for other services or products unless specified.
Pause / Hold Requests
A minimum of 7 days notice is required to request a temporary pause.
Pause requests are subject to approval.
Clinic Policies
All clients must follow pre and post treatment instructions provided by their therapist.
If a treatment is deemed unsuitable on the day due to skin condition, medication, sun exposure or other factors, the therapist may adjust the service for client safety.
Cancellation After Minimum Period
After the initial 3-month minimum term, memberships continue on a month-to-month basis.
You may cancel anytime with 30 days written notice.
Refunds
Membership fees are non-refundable.